Complaints Procedure

Complaints Procedure

It is our intention to provide a high level of service at all times and are keen to resolve any customer issues as quickly as possible. In the unlikely event that you wish to make a complaint, please get in touch with us straight away in any of the following ways:

By Post:

Complaints Department Car Finance Deals (Cheshire) Limited
Unit 5 Meridian House
Road One Winsford Industrial Estate
Winsford
Cheshire
CW7 3QG

By Phone:

01606 538398

By Email:

customercare@carfinancedeals.com

We will acknowledge receipt of the complaint within 3 working days and we hope to provide a final response within 4 weeks. We will write to you again within 4 weeks if we are unable to provide a final response within that time. In any event we will respond to your complaint in full within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to the Financial Ombudsman Service.

Financial Ombudsman Service, Exchange Tower, London. E14 9SR.
Telephone: 0800 023 4567
Website: www.financial-ombudsman.org.uk

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01606 538398 Monday to Friday: 9:00am - 8:00pm GMT
Saturday & Sunday: 9:00am - 6:00pm GMT